Privacy Policy

Last updated: September 2026

This Privacy Policy explains how Zeylun Wellness ("we," "us," "our") collects, uses, and protects your personal information when you visit this website, contact us, or place an order through our contact form, WhatsApp, or phone.

1. Information We Collect

We only collect information that you choose to give us, such as:

• Your name, email address, and phone number, when you fill in our contact form.
• Your name, delivery address, phone number, and order details, when you place an order with us by WhatsApp, phone, or through our contact form.
• The content of any message you send us, including product or delivery questions.
• Basic technical information such as your browser type and general location, which may be collected automatically by our website hosting provider for security and performance purposes.

We do not collect payment card details through this website, since payment is currently arranged directly with you by phone or WhatsApp at the time of your order.

2. How We Use Your Information

We use the information you provide to:

• Respond to your questions and messages;
• Process, confirm, and deliver your orders;
• Coordinate delivery with our courier or delivery partners;
• Keep you informed about the status of an order you have placed;
• Improve our products, service, and website.

We do not use your information for automated decision-making, and we do not sell your personal information to anyone.

3. Sharing of Information

We only share your information where it is necessary to fulfil your order or run our business, for example:

• With delivery or courier partners, so they can deliver your order to you;
• With our product supplier or manufacturer, where needed to fulfil or support your order;
• Where required by law, or to protect the rights, property, or safety of Zeylun Wellness, our customers, or others.

We do not share your information with third parties for their own marketing purposes.

4. WhatsApp and Messaging

When you contact us or place an order via WhatsApp, that conversation is also subject to WhatsApp's own privacy policy, since it is a third-party messaging platform operated by Meta. We keep WhatsApp conversations only as long as needed to process your order or query and provide customer support.

5. Cookies and Website Analytics

Our website may use basic cookies or similar technologies to help it function correctly and, where enabled, to understand how visitors use our site (for example, which pages are most popular) so we can improve it. These do not identify you personally. You can disable cookies in your browser settings at any time, though some parts of the site may not work as smoothly as a result.

6. Data Security

We take reasonable steps to protect the personal information you share with us from loss, misuse, or unauthorized access. However, no method of storage or transmission over the internet or mobile messaging apps is 100% secure, and we cannot guarantee absolute security.

7. How Long We Keep Your Information

We keep your contact and order information only for as long as needed to fulfil your order, respond to your enquiry, and meet any legal, accounting, or customer-service needs, after which it is deleted or anonymized.

8. Your Rights

You can ask us at any time to:

• Tell you what personal information we hold about you;
• Correct any information that is inaccurate or out of date;
• Delete your personal information, where we are not required to keep it for a legitimate business or legal reason;
• Stop contacting you with non-order-related messages.

To exercise any of these rights, simply contact us using the details below.

9. Children's Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children, and our contact form and ordering channels are meant to be used by adults placing orders on their own behalf or for their household.

10. Changes to This Policy

We may update this Privacy Policy from time to time, for example as our business or website changes. Any updates will be posted on this page with a new "last updated" date.

11. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at hello@zeylunwellness.com or via the details on our Contact page.